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Dell warns of “incident” that may have leaked customers’ personal info

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For years, Dell customers have been on the receiving end of scam calls from people claiming to be part of the computer maker’s support team. The scammers call from a valid Dell phone number, know the customer’s name and address, and use information that should be known only to Dell and the customer, including the service tag number, computer model, and serial number associated with a past purchase. Then the callers attempt to scam the customer into making a payment, installing questionable software, or taking some other potentially harmful action.

Recently, according to numerous social media posts such as this one, Dell notified an unspecified number of customers that names, physical addresses, and hardware and order information associated with previous purchases was somehow connected to an “incident involving a Dell portal, which contains a database with limited types of customer information.” The vague wording, which Dell is declining to elaborate on, appears to confirm an April 29 post by Daily Dark Web reporting the offer to sell purported personal information of 49 million people who bought Dell gear from 2017 to 2024.

The customer information affected is identical in both the Dell notification and the for-sale ad, which was posted to, and later removed from, Breach Forums, an online bazaar for people looking to buy or sell stolen data. The customer information stolen, according to both Dell and the ad, included:

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